The fast food giant will remove voice ordering tech from over 100 outlets by the end of July, the company has reportedly said
McDonald’s is scrapping its AI drive-through trial after videos went viral of order mix-ups, including bacon being added to ice cream.
The US fast food chain has been testing a voice recognition system developed by IBM to process orders since 2021. However, reliability of the AI-powered technology has been called into question after customers reported errors in their orders and shared comical mishaps on social media.
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